FAQ

Orders

How do I place an order?

Simply browse our products, add your desired items to the shopping cart, and proceed to checkout.

You may complete your purchase using your existing account or create a new account to enjoy easier order tracking and account management in the future.

Can I modify or cancel my order after placing it?

You may request to modify or cancel your order before it has been dispatched from our warehouse.

Once the order has been handed over to the shipping carrier, modifications or cancellations may no longer be possible.

For assistance, please contact our customer support team as soon as possible.

What payment methods do you accept?

We offer several secure payment options, including:

1. Cash on Delivery (COD)
2. Credit and Debit Cards (Visa & Mastercard)
3. Mobile Wallets
4. Other electronic payment methods available during checkout

Certain payment methods may vary depending on the order value or delivery location.

Shipping & Delivery

How long does delivery take?

Orders are typically processed within 1 to 2 business days.

Estimated delivery time is generally between 3 and 7 business days depending on the governorate and delivery area.

Delivery times may vary during seasonal promotions, holidays, or due to shipping carrier operational conditions.

Do you offer free shipping?

Yes.

We offer free shipping on orders valued at EGP 1,000 or more within the Arab Republic of Egypt.

Free shipping promotions may be subject to specific terms and conditions.

Can I track my order?

Yes.

You can track your order through:

1. The "My Orders" section in your account.
2. The order tracking page on our website.
3. The tracking number provided after shipment (when available).

Returns & Refunds

What is your return policy?

Most products may be returned within 30 days of delivery, subject to the conditions outlined in SAFQQA's Return & Refund Policy.

Returned products must be in the same condition as received and meet all return eligibility requirements.

How long does it take to receive a refund?

After the returned item has been received, inspected, and approved:

1. InstaPay and bank transfer refunds: 1–5 business days.
2. Credit or debit card refunds: 5–14 business days, depending on the issuing bank.

Who pays for return shipping?

If the return is due to:

1. Receiving an incorrect item.
2. A manufacturing defect.
3. Shipping damage.

SAFQQA will cover all return shipping and handling costs.

For change-of-mind returns or orders placed by mistake, the customer is responsible for applicable return shipping charges.

Account

Do I need an account to shop?

You may browse products and add items to your cart without creating an account.

However, creating an account or signing in allows you to track orders, manage your information, and enjoy a more convenient shopping experience.

How do I reset my password?

Click on "Sign In" and then select "Forgot Password."

Enter your email address and we will send you a password reset link.

Products

What do the different product conditions mean?

New

A brand-new, unused product in its original condition.

Like New

A product in excellent condition that may have been opened but remains fully functional and includes its essential accessories.

Open Box

A product whose packaging has been opened previously. The item may show minimal signs of handling or inspection while remaining fully functional.

Refurbished

A product that has been professionally tested, inspected, and restored to ensure proper functionality according to approved standards.

Are your products genuine?

Yes.

All products sold by SAFQQA are 100% genuine.

We are committed to complete transparency regarding the condition and details of every product before purchase.

Are all products brand new?

No.

SAFQQA offers various product conditions, including:

1. New Products
2. Open Box Products
3. Like New Products
4. Refurbished Products

The condition of each product is clearly displayed on the product page before purchase.

What makes SAFQQA different?

1. Genuine and guaranteed products.
2. Competitive pricing and exclusive deals.
3. Nationwide delivery across Egypt.
4. Flexible return policy.
5. Complete transparency regarding product conditions.
6. The first company in the Arab Republic of Egypt to achieve the internationally recognized R2v3 certification for electronics reuse, refurbishment, and lifecycle management according to the highest international standards.

Contact Us

If you cannot find the answer to your question, please contact us through:

Email:

contact.eg@safqqa-eg.com

Contact Page:

https://safqqa-eg.com/pages/contact

Business Hours:

Saturday to Thursday: 10:00 AM – 7:00 PM

Friday: Closed